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Lets Turn to Science

  •  More than 30% of consumers expect live chat to be available on your website (this number rises to 62% for those who have mobile sites) (source)

  • J.D. Power recognized live chat as THE method for customers: 42% prefer live chat compared to 23% for email and 16% for social media

  • 77% of customers are more likely to make an immediate purchase on your website if live chat is available (source)

  • 63% of customers were more likely to return to a website with live chat (source)

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